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Ordering, delivery, returns and routines in plain words. Still unsure? The Venus team is one message away.
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From your shelf
to checkout.
How do I place an order?
Add products to your cart and check out on this site. You can pay by cash on delivery.
Which packaging will I receive?
The current range carries the existing Venus Aesthetics labels. Use the pack photos in each product gallery as your packaging reference.
How long does delivery take?
Orders are dispatched within 24 hours on working days, and most orders arrive within 3 to 5 working days. Delivery is free on orders over Rs. 3,000.
Can I return or exchange?
We exchange products that arrive leaked, with a broken seal or damaged, as long as you report it within 24 hours of delivery. Due to hygiene, opened products cannot be returned.
Can I cancel my order?
Yes, if you contact us within 24 hours of placing it and before it ships. Email support@venusaesthetics.pk or call 0311 111 7546.
Where can I check the full ingredients?
Product pages list the ingredients wherever the full declaration is available. The declaration on your pack always takes precedence, and the Venus team can share the current label if you have an allergy or sensitivity.
Are the products suitable for sensitive skin?
Patch test first and introduce one product at a time. Follow the directions on each pack.
Can I use retinol during pregnancy?
No. Avoid retinol during pregnancy, and ask a qualified clinician if you are trying to conceive or breastfeeding.
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